Because these are digital products, refunds follow the guidelines below.
1. Ebooks and VOD Classes
- If content has not been accessed (downloaded or viewed): full refund within 7 days of payment
- Once content has been accessed, refunds are difficult due to the nature of digital products
- Technical issues such as playback errors are re-delivered or refunded after review
2. Study Abroad Consulting
Full refund if cancelled before service begins; afterwards, the refund terms of your individual agreement apply.
3. How to Request a Refund
Email creationbyaha@gmail.com with your order number. Processed within 3 business days.